alexisto Legal Notice
We at alexisto operate an online gaming and sportsbook service available only in jurisdictions where local law permits. This legal notice outlines the terms under which we provide access to our platform, the responsibilities of our users, and how we handle account data, payments, and disputes.
Our services include sportsbook betting (Liga 1, Piala AFF, badminton, MotoGP), live-dealer casino tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports markets. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Each user is responsible for verifying that their access and use of alexisto comply with the laws of their own jurisdiction.
This page sets out our key legal positions and references our full terms and privacy policy.
Service availability and jurisdiction
We do not offer our services in jurisdictions where online wagering is prohibited by law. Users are responsible for verifying that access to and use of alexisto comply with the laws applicable in their own jurisdiction. We do not claim regulatory approval or licensing in any specific country. Instead, we operate under a jurisdiction-restricted framework whereby our service is accessible only where permitted by local law.
If you are unsure whether online gaming is legal in your area, we recommend consulting local authorities or legal counsel before using alexisto. Our support team can provide general information about how jurisdictions regulate online gaming, but we do not offer legal advice.
Account eligibility and user obligations
By accessing alexisto, you confirm that you are of legal age to gamble in your jurisdiction and that your use complies with local law. You are responsible for maintaining the confidentiality of your login credentials and account information. We are not liable for unauthorised access resulting from your failure to protect your password.
You agree not to use alexisto for illegal purposes, fraud, money laundering, or any activity that violates local law. We undertake to monitor accounts for suspicious activity and reserve the right to suspend or close any account we believe is being used in violation of our terms or applicable law.
Our sportsbook covers Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, badminton tournaments, MotoGP, and esports competitions. Our live-dealer section offers blackjack, roulette, baccarat, and Dragon Tiger. Our slot games are provided by licensed software vendors. All odds, payouts, and game rules are displayed before you commit any stake.
Data protection and privacy
We collect account information (email, password hash, transaction history) and payment data (deposit method, withdrawal destination) to operate alexisto and comply with anti-fraud standards. We encrypt all data in transit and store sensitive information separately from payment credentials. Payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle payment details directly — we do not store your banking or e-wallet login information.
We undertake KYC (Know Your Customer) verification for large withdrawals and new accounts. This means requesting a photo of your identity card and proof of address. We use this information to confirm account ownership and comply with anti-fraud regulations. Once verification completes, we delete documents per local privacy law.
Our full privacy policy (linked in our footer) details how long we retain data, how you can request access or deletion, and your rights under data-protection law. We retain transaction logs for the duration of your account to ensure you can verify your activity history.
Key legal positions
- Users are responsible for verifying that access complies with their jurisdiction's laws
- We do not claim to be licensed or regulated in any specific country
- Account information and payment data are encrypted and protected
- KYC verification is conducted for large withdrawals and new accounts
- Full terms and privacy policy are available in our footer
Deposits, withdrawals, and dispute resolution
Deposits to your alexisto account are processed by third-party payment providers. We do not hold your funds directly — your money is transferred from your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank VA) to us as a service operator. Once deposit confirmation is received from the payment provider, your alexisto balance is credited immediately.
Withdrawals return to your original deposit method. We undertake a security review lasting several hours to one business day before processing your cashout. During this review, we verify your account ownership and check transaction history for irregularities. If a withdrawal is delayed beyond our standard review window, contact our support team and we will investigate with the payment provider.
Disputes regarding deposits or withdrawals should be reported to our support team with relevant transaction details. We will investigate with the payment provider and work to resolve the issue. If a deposit fails to credit despite confirmation from the payment provider's system, we will credit your account after our investigation confirms the payment was received. If a withdrawal is stuck in review, we will contact the payment provider to confirm status and provide you with an update.
Limitation of liability
We operate alexisto on an "as-is" basis. We do not guarantee uninterrupted service or that all features will be error-free. We are not liable for losses resulting from service interruptions, system errors, or third-party payment provider failures. Your use of alexisto is at your own risk.
We are not responsible for unauthorised account access resulting from your failure to protect your password. We are not liable for losses due to your violation of our terms or applicable law. We are not responsible for disputes between you and payment providers regarding transaction processing.
Modifications to this notice
We may update this legal notice at any time. Changes become effective immediately upon publication. Continued use of alexisto following a change constitutes your acceptance of the updated notice. We recommend reviewing this page periodically to stay informed of our legal positions.
Contact and support
For legal inquiries, account issues, or disputes, contact our support team through the methods listed in our footer. We respond to legal and compliance questions during business hours in English and Indonesian. For urgent matters, our team prioritises high-impact issues such as account security or large withdrawal delays.
Our full terms of service, privacy policy, and additional legal documents are available through our footer links. This legal notice is a summary; our full terms provide additional detail and govern your use of alexisto.