alexisto Casino & Sportsbook Data Care

This page describes what we collect when you use alexisto and how we keep that data protected. When you open an account, log in on your mobile device, deposit via DANA or e-wallet, or place a bet on Liga 1, we record certain information. Our goal is transparency: you should understand exactly what data alexisto holds, who can access it, and how long we keep it.

We collect information only to run our sportsbook and casino platform, process deposits and withdrawals, comply with anti-fraud regulations, and respond to account inquiries. We do not sell your data to third parties. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) handle their own data policies — we only receive confirmation that a deposit or withdrawal succeeded, not your banking details.

This policy applies to all alexisto users across Jakarta, Surabaya, Bandung, Medan, and supported jurisdictions.

What data we collect from you

We collect your email address and password when you register. We ask for your full name, phone number, and proof of identity (photo of your ID card) during account verification. We collect your payment method details (e.g., which bank or e-wallet you use) and deposit/withdrawal amounts so we can process your transactions and log your account history.

When you use alexisto on your mobile phone, we log your IP address, device type (Android or iOS), app version, and connection type (Wi-Fi or mobile data). This helps us diagnose technical issues and detect fraudulent access. We record all bets you place on Liga 1 matches, Piala AFF tournaments, badminton events, and our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) so you can review your betting history and we can settle your winnings.

We do not collect your location via GPS. We do not access your phone's contacts, messages, or photos. We do not monitor your browsing outside alexisto. Our app requests permission to send push notifications — you control this in your phone's settings, and we only send alerts about new markets, withdrawal confirmation, or account security events if you enable them.

Data at rest: We store your account data on encrypted servers. Only authorised alexisto staff with security clearance can access your information — never payment processors, marketing partners, or external parties.

How we use your data

We use your email to send account notifications (login alerts, withdrawal confirmation, password-reset links). We use your identity information to verify your age, confirm you own your payment methods, and comply with anti-money-laundering standards. This is standard KYC (Know Your Customer) practice in licensed operating regions.

We use your transaction history to settle your bets, process your withdrawals, and dispute-resolve if you question a bet result or deposit confirmation. We analyse patterns (e.g., if you place unusually large bets or request many rapid withdrawals) to detect fraud and protect your account. We keep logs of all deposit and withdrawal activity so you can audit your account and we can assist with any payment issues.

We do not use your data for marketing emails or advertisements unless you opt in. We do not share your betting habits with third parties. We do not sell your email to advertisers. If we discover a security breach, we notify you within a reasonable timeframe and explain what data was exposed and what steps we are taking to secure it.

Payment processors and data sharing

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), that payment provider receives your banking details directly. We never see your bank password, card number, or mobile banking PIN. We only receive confirmation that your deposit succeeded and the amount transferred. The same applies to withdrawals — the payment provider handles the cashout, and we log that the transaction was processed.

These payment providers operate under their own privacy policies. Your data with local payment, for example, is protected by online payment's policy, not ours. We recommend reviewing their policies if you have concerns about how they handle your payment information.

We do not share your account information with payment processors beyond what is necessary to process your transaction (your name, email, and deposit/withdrawal amount). We do not give them access to your bet history, IP address, or device information.

Your data rights on alexisto

  • We encrypt all data in transit (HTTPS) and at rest (database encryption)
  • Only authorised staff access your information; no external sharing
  • Payment processors handle their own data independently of alexisto
  • You can request a copy of your data or deletion upon account closure
  • We retain data per local privacy law (typically 5–7 years for compliance)

How long we keep your data

We retain your account data as long as your account is active. If you close your account, we keep transaction records (deposits, withdrawals, bets) for five to seven years for anti-fraud and regulatory compliance purposes. We delete your personal information (name, phone number, identity photo) within 30–90 days after account closure unless law requires us to retain it longer.

If you request deletion of your identity documents after account closure, we delete them immediately. We keep a minimal record (email and account status) to prevent re-registration and fraud.

Cookies and tracking on alexisto

Our mobile app does not use cookies — authentication relies on your email and password. Our browser interface uses session cookies to keep you logged in while you browse our sportsbook and casino sections. These cookies expire when you close your browser or manually log out. We do not use cookies to track your behaviour outside alexisto or sell data to advertisers.

We do not embed third-party tracking pixels or analytics that follow you across the internet. Our server logs track which pages you visit and for how long, but this data is used only to improve our platform performance and stability — not for profiling or marketing.

Your rights and contact

You have the right to request a copy of all data we hold about you. You have the right to correct inaccurate information (e.g., if your name is misspelled in our system). You have the right to delete your account and request deletion of non-compliance data within 30 days. You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your information.

To exercise any of these rights, contact our support team. We respond to data requests within 14 business days. If your request is complex or requires verification, we may ask follow-up questions to confirm your identity before proceeding.

Our services are available only in jurisdictions where applicable law permits. Your data is processed in accordance with the laws of the jurisdictions where we operate. Our servers may be located outside your home country, but we comply with data-protection standards equivalent to or exceeding your local requirements.

Policy updates and final notes

We may update this privacy policy from time to time to reflect changes in our service, legal requirements, or our practices. We will notify you of material changes by email or by posting an updated version on our site. Your continued use of alexisto after such changes constitutes acceptance of the updated policy.

If you have any questions about how we handle your data, our payment processing, account security, or withdrawal timelines, reach out to our support team. We aim to respond clearly and promptly. Your privacy and account security are central to how we operate alexisto.

↑