alexistoTerms of Use

These terms set out the rules governing your use of alexisto, our online gaming and sportsbook platform. When you open an account on alexisto, you agree to these terms and our supporting policies on data privacy and responsible account conduct. Our services are available only in jurisdictions where local law permits online gaming — you are responsible for verifying that your access complies with your own region's regulations.

We operate alexisto to deliver sportsbook betting (Liga 1, Piala AFF, badminton, MotoGP), live-dealer casino tables (blackjack, roulette, baccarat, Dragon Tiger), and slot games across Android app and iOS browser. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). All account activity — deposits, withdrawals, bets placed — is logged and available in your transaction history.

This page outlines your rights and obligations when using alexisto, how we handle your data, and how disputes are resolved.

Account creation and user eligibility on alexisto

To create an account on alexisto, you must be at least eighteen years old and a resident of a jurisdiction where our services are legally available. When you sign up, you provide email, password, and phone number. We verify this information and may request identity documents (KYC) if your account activity triggers our security review or if you request a large withdrawal.

You are responsible for keeping your login credentials confidential. If you believe your account has been compromised, reset your password immediately through our login page. We send a verification email, and resetting your password signs out all other active sessions automatically. Do not share your password with anyone, and log out from shared devices after each session.

Your account is personal and non-transferable. We reserve the right to close accounts that violate our terms, show signs of fraud, or operate from restricted jurisdictions. If we close your account, we refund any balance to your original deposit method within our standard withdrawal window.

Deposits and withdrawals — alexisto payment terms

Deposits on alexisto are non-refundable once credited to your account balance. When you select a payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank VA), your transaction is processed by that provider. We do not handle your payment details directly — mobile banking, local payment, and other providers manage all sensitive financial information. We only log that a deposit succeeded and credit your balance.

Withdrawals return to your original deposit method. If you funded your account via online payment, cashouts go back to your e-wallet wallet. If you used a mobile banking virtual account, withdrawal funds transfer back to that account. We process withdrawal requests within our standard review window (typically several hours to one business day). During peak periods or holidays like Idul Fitri, Idul Adha, or Imlek, processing may extend longer as payment systems operate on reduced schedules.

Minimum and maximum deposit amounts vary by payment method and are displayed during checkout. Withdrawal minimums apply to prevent excessive processing fees. If your withdrawal is delayed beyond our stated window, contact our support team — we investigate with the payment provider and provide updates on status.

Betting and game terms on alexisto

When you place a bet on alexisto, your stake is immediately deducted from your balance. Bets are settled according to official match results or game outcomes. For sportsbook bets (Liga 1, Piala AFF, badminton, MotoGP), we settle based on the official final result. For live-dealer games, outcomes are determined by card or wheel results as they occur. For slots, results are determined by each spin's random outcome.

We do not accept bets on matches or events from restricted jurisdictions. Bets placed on fixtures you cannot legally access may be voided. Odds are displayed before confirmation and locked when you place your bet — subsequent odds changes do not affect your locked wager.

All game and bet outcomes are final once settled. We do not reverse settled bets except in cases of technical error on our platform. If you believe a bet was settled incorrectly due to our system malfunction, contact support with documentation of the event, and our team will review.

Data protection and account security

We at alexisto encrypt all communication between your device and our servers using HTTPS. Your account data (email, password, transaction history) is stored separately from payment information. We never store local payment, online payment, e-wallet, or banking login credentials — payment providers handle that directly.

When you request a withdrawal or show account activity that triggers our fraud detection, we undertake KYC verification. This means requesting a photo of your identity card and proof of address. We use this information to confirm your account ownership and comply with anti-fraud standards. We delete KYC documents per local data-protection law once verification completes.

We take reasonable precautions to protect your account. However, no online system is completely secure. You are responsible for protecting your password and reporting unauthorised access. If you suspect a breach, reset your password immediately.

Disputes and complaint resolution

If you believe alexisto has made an error or treated you unfairly, contact our support team with specific details. We review complaints about bet settlement, deposit/withdrawal issues, account access, or technical malfunctions. Our team responds within business hours and investigates thoroughly.

For disputes we cannot resolve, we follow the dispute process outlined in our privacy policy. You may escalate to local consumer-protection authorities if you believe we have violated applicable law. Our services are available only where local law permits — disputes are subject to the laws of the jurisdiction where you reside.

We maintain transaction logs going back several years so disputes can be investigated with full documentation. We cooperate with payment providers and banks to verify transaction status when you report a deposit or withdrawal issue.

Changes to terms and service termination

We may update these terms at any time. Changes take effect when published on this page. If you continue using alexisto after updates, you agree to the new terms. If material changes occur (e.g., significant fee increases, new account restrictions), we notify registered users and provide a reasonable transition period.

We reserve the right to suspend or close your alexisto account if you violate our terms, provide false information, operate from a restricted jurisdiction, or engage in suspicious activity. If we close your account due to your conduct, we refund your remaining balance to your original deposit method. If we close your account due to legal or compliance issues, we follow applicable refund procedures.

Related policies

Your continued use of alexisto

By accessing and using alexisto, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, do not use our platform. Your continued use of alexisto after updates to these terms constitutes acceptance of the updated terms.

These terms are governed by the laws applicable to the jurisdiction where you reside. Any disputes are subject to the legal framework of your region. Our services operate on a jurisdiction-restricted basis — we do not offer access where local law prohibits online gaming. If you have questions about your region's legal status, our support team can help clarify applicable regulations.

If any provision of these terms is found to be invalid or unenforceable, that provision is severed, and the remaining terms continue in effect. We remain committed to fair, transparent operation of alexisto across all supported jurisdictions.